Feedback and Suggestion Policy

Last Updated on July 5, 2026

Welcome to Marketeq Digital Inc. (hereinafter referred to as "Marketeq," "we," "us," or "our"). This Feedback and Suggestion Policy (the "Policy") describes how Marketeq welcomes, handles, and responds to feedback and suggestions from users, clients, personnel, and other stakeholders. Marketeq values feedback as an important source of insight that helps us improve our services, our practices, and our inclusive culture. By providing feedback or suggestions, you agree to the terms described in this Policy. If you have any questions regarding this Policy, you may contact us at legal@marketeqdigital.com.

1. Purpose and Scope

The purpose of this Policy is to describe how Marketeq invites and handles feedback and suggestions. This Policy applies to feedback and suggestions provided to Marketeq through any channel, whether relating to our services, our accessibility, our inclusion efforts, or our practices more broadly. It reflects our commitment to listening to those we serve and work with and to using their input to improve. This Policy is intended to make it clear that feedback is welcome and valued. It applies to feedback from users, clients, personnel, and other stakeholders.

2. Our Commitment to Listening

Marketeq is committed to listening to the feedback and suggestions of those who interact with our organization. We believe that constructive feedback helps us to identify areas for improvement and to better meet the needs of our stakeholders. We welcome input on a wide range of matters, including the quality and accessibility of our services and the inclusiveness of our practices. We treat feedback as a valuable opportunity to learn and improve. Our commitment to listening reflects our respect for those we serve and work with.

3. How to Provide Feedback

You may provide feedback or suggestions to Marketeq by contacting us at legal@marketeqdigital.com or through any other channel we make available. When providing feedback, we encourage you to be specific and to include relevant details so that we can understand and act on your input effectively. We seek to make the process of providing feedback accessible and straightforward. You are welcome to provide feedback on any aspect of your experience with Marketeq. We appreciate the time and effort involved in sharing feedback.

4. How We Handle Feedback

Marketeq reviews the feedback and suggestions it receives and considers how they can inform improvements to our services and practices. We seek to handle feedback thoughtfully and to route it to those who can act on it. While we value all feedback, we may not be able to implement every suggestion or respond individually to every submission. We use feedback to identify trends and opportunities for improvement. Our handling of feedback reflects our commitment to continuous improvement.

5. Accessibility and Inclusion Feedback

Marketeq particularly welcomes feedback relating to the accessibility and inclusiveness of its services and practices. Such feedback helps us to identify barriers and to improve the experiences we provide. Where you report an accessibility barrier, we seek to address it and, where possible, to provide an alternative means of access in the meantime. Feedback relating to inclusion helps us to foster a more welcoming environment. We value input that helps us advance our accessibility and inclusion goals.

6. Use of Suggestions

Where you provide suggestions or ideas to Marketeq, you agree that we may use them to improve our services and practices without any obligation to compensate you, unless otherwise agreed in writing. Suggestions you provide are not considered confidential to you unless we agree otherwise. You represent that any suggestion you provide does not infringe upon the rights of any third party. This enables us to act on suggestions to improve our offerings. Our use of suggestions is consistent with the feedback provisions in our other policies.

7. Respectful Communication

Marketeq asks that feedback and suggestions be provided in a respectful and constructive manner. We are committed to handling feedback professionally, and we ask the same of those who provide it. Feedback that is abusive, offensive, or otherwise inappropriate may not be acted upon. Respectful communication supports a constructive exchange of feedback. We value a courteous and professional dialogue with our stakeholders.

8. Non-Retaliation

Marketeq does not tolerate retaliation against any individual who provides feedback in good faith, including feedback that is critical or that raises concerns. We are committed to ensuring that individuals feel able to share their views without fear of adverse consequences. Anyone who engages in retaliation may be subject to appropriate action. The prohibition of retaliation supports an environment in which feedback can be shared openly. We welcome honest feedback and value the trust it reflects.

9. Changes to This Policy

Marketeq reserves the right to modify or update this Feedback and Suggestion Policy at any time to reflect changes in our practices. Any changes will become effective upon posting the revised Policy, and we encourage you to review it periodically. Where changes are material, we will endeavor to communicate them through appropriate means.

10. Contact Information

If you have any questions, feedback, or suggestions, please contact us at legal@marketeqdigital.com. We are committed to listening to those we serve and work with and to addressing your input promptly and professionally.