User Data Access and Portability Rights

Last Updated on July 5, 2026

Welcome to Marketeq Digital Inc. (hereinafter referred to as "Marketeq," "we," "us," or "our"). This User Data Access and Portability Rights document (the "Policy") explains the rights you may have to access the personal data that Marketeq holds about you and to receive or transfer that data in a portable format. Marketeq is committed to enabling individuals to exercise their data rights in a straightforward and transparent manner. This Policy supplements our Privacy Policy and GDPR Compliance and Data Protection Statement and should be read together with them. If you have any questions about this Policy, you may contact us at legal@marketeqdigital.com.

1. Purpose and Scope

The purpose of this Policy is to describe how individuals may exercise their rights of access and portability with respect to the personal data that Marketeq processes about them. This Policy applies to personal data for which Marketeq acts as a controller. Where Marketeq processes personal data on behalf of a client as a processor, requests should generally be directed to that client, and we will assist as required. This Policy reflects our commitment to facilitating the rights afforded to individuals under applicable data protection law. The availability and scope of specific rights may vary depending on your jurisdiction.

2. Right of Access

You have the right to request confirmation of whether Marketeq processes personal data about you and, where we do, to obtain access to that data and certain related information. The information you may obtain includes the purposes of processing, the categories of personal data concerned, the recipients or categories of recipients to whom the data has been or will be disclosed, and the anticipated retention period. Where the personal data has been collected from a source other than you, you may also request information about its origin. We will provide access in a clear and understandable format. The right of access enables you to be aware of and verify the lawfulness of our processing.

3. Right to Data Portability

Where applicable, you have the right to receive the personal data you have provided to Marketeq in a structured, commonly used, and machine-readable format, and to transmit that data to another controller. This right applies to personal data that you have provided to us and that we process by automated means on the basis of your consent or the performance of a contract. Where technically feasible, you may request that we transmit your data directly to another controller. Data portability is intended to give you greater control over your personal data and to facilitate its reuse across services. We implement secure methods for delivering portable data to protect it during transmission.

4. How to Submit a Request

You may submit a request to exercise your access or portability rights by contacting us at legal@marketeqdigital.com. To help us respond efficiently, please provide sufficient information to enable us to identify you and to understand the nature of your request. We may need to request additional information to verify your identity before fulfilling a request, in order to protect the security of personal data. We will handle your request in accordance with applicable law and will not charge a fee except where permitted, such as where a request is manifestly unfounded or excessive. We aim to make the request process as clear and accessible as possible.

5. Verification of Identity

To protect your personal data, Marketeq will take reasonable steps to verify your identity before responding to a request for access or portability. The verification measures we apply will be proportionate to the sensitivity of the data and the nature of the request. We may decline to act on a request where we are unable to verify your identity to a reasonable degree of certainty. These measures are intended to prevent unauthorized access to personal data. We handle any information provided for verification purposes securely and use it only for that purpose.

6. Response Timeframes

Marketeq will respond to access and portability requests within the timeframes established by applicable law. Where a request is complex or where we receive a number of requests, the applicable law may permit an extension of the response period, in which case we will inform you of the extension and the reasons for it. If we are unable to fulfill a request, we will explain the reasons and inform you of any available means to challenge our decision. We are committed to responding to requests promptly and in good faith.

7. Limitations

The rights of access and portability are subject to certain limitations under applicable law. For example, we may be unable to fulfill a request where doing so would adversely affect the rights and freedoms of others, or where the data is subject to legal privilege or another applicable exemption. Where a limitation applies, we will fulfill the request to the extent that we are able and will explain any portion that we are unable to fulfill. These limitations are intended to balance your rights with other legitimate interests and obligations. We apply such limitations narrowly and only where justified.

8. Other Data Rights

In addition to the rights of access and portability, you may have other rights in relation to your personal data, including the rights to rectification, erasure, restriction of processing, and objection. Information regarding these rights is set out in our Privacy Policy and GDPR Compliance and Data Protection Statement. We are committed to facilitating the exercise of all rights afforded to you under applicable law. You may contact us to exercise any of these rights.

9. Changes to This Policy

Marketeq reserves the right to modify or update this User Data Access and Portability Rights document at any time to reflect changes in our practices or legal requirements. Any changes will become effective upon posting the revised Policy, and we encourage you to review it periodically. Where changes are material, we will endeavor to provide additional notice through appropriate means.

10. Contact Information

If you have any questions, or if you wish to exercise your access or portability rights, please contact us at legal@marketeqdigital.com. We are committed to supporting you in exercising your data rights and to addressing your requests promptly and transparently.