Accessibility Features and Adjustments Policy

Last Updated on July 5, 2026

Welcome to Marketeq Digital Inc. (hereinafter referred to as "Marketeq," "we," "us," or "our"). This Accessibility Features and Adjustments Policy (the "Policy") describes the accessibility features available across our website, client portals, and digital products (collectively, the "Services") and the process by which users may request reasonable adjustments. Marketeq is committed to making its Services usable by the widest possible audience, regardless of ability, technology, or circumstance. By using the Services, you acknowledge this Policy and the commitments and processes it describes. This Policy should be read together with our Accessibility Statement and Web Content Accessibility Guidelines Compliance documentation.

1. Our Commitment to Accessibility

Marketeq is committed to ensuring that its Services are accessible to people with diverse abilities and needs. We strive to design, develop, and maintain our Services in accordance with recognized accessibility standards and best practices. Accessibility is treated as an ongoing effort rather than a one-time exercise, and we continually work to identify and address barriers that may affect users. Our commitment extends to considering accessibility throughout the lifecycle of our Services, from design through delivery and maintenance.

2. Accessibility Features

Our Services are designed to incorporate features that support accessibility, which may include keyboard navigation, descriptive text for images, sufficient color contrast, resizable text, and compatibility with assistive technologies such as screen readers. We aim to structure content in a clear and logical manner so that it can be perceived, operated, and understood by users employing a range of devices and tools. Where video or audio content is provided, we endeavor to offer captions, transcripts, or alternatives as appropriate. The specific features available may vary across different parts of the Services and may be enhanced over time. We welcome feedback that helps us understand how these features perform in practice.

3. Standards and Guidelines

Marketeq endeavors to align its Services with recognized accessibility standards, including the Web Content Accessibility Guidelines, and with applicable legal requirements relating to digital accessibility. While we work diligently to meet these standards, we acknowledge that some content or features may not yet fully conform. We treat any identified gaps as opportunities for improvement and prioritize remediation based on impact and feasibility. Our approach reflects our belief that accessibility is a shared responsibility and a continuous commitment.

4. Requesting Reasonable Adjustments

If you encounter a barrier when using our Services or require a reasonable adjustment to access information or functionality, you may contact us to request assistance. When making a request, please provide a description of the difficulty you are experiencing, the part of the Services affected, and any assistive technology you are using, so that we can respond effectively. We will make reasonable efforts to provide the information or functionality in an accessible format or to offer a suitable alternative. Requests are handled with respect for your privacy and in accordance with applicable law. We aim to acknowledge and respond to accessibility requests in a timely manner.

5. Alternative Access

Where a particular feature or piece of content cannot be made immediately accessible, we will endeavor to provide the relevant information or service through an alternative means. This may include offering content in a different format, providing assistance through an alternative channel, or arranging direct support from our team. Our goal is to ensure that no user is denied access to essential information or functionality because of an accessibility barrier. We encourage users to contact us so that we can identify the most appropriate solution for their needs.

6. Feedback and Continuous Improvement

We welcome feedback regarding the accessibility of our Services, as it helps us identify areas for improvement and measure the effectiveness of our efforts. If you experience difficulty accessing any part of our Services, or if you have suggestions for how we might improve accessibility, please let us know. We review accessibility feedback carefully and incorporate it into our ongoing development and maintenance activities. Your input is a valuable part of our commitment to inclusive design.

7. Third-Party Content

Some content or functionality within our Services may be provided by third parties, and we may not have full control over the accessibility of such content. While we encourage our partners and suppliers to adopt accessible practices, we cannot guarantee the accessibility of third-party content or services. Where a third-party element presents an accessibility barrier, we will make reasonable efforts to assist you or to provide an alternative. We appreciate your understanding regarding the limitations that may apply to third-party content.

8. Changes to This Policy

Marketeq reserves the right to modify or update this Accessibility Features and Adjustments Policy at any time and at its sole discretion. Any changes will become effective upon posting the revised Policy, and your continued use of the Services following such posting constitutes acknowledgment of the changes. We will endeavor to reflect improvements to our accessibility features and processes in this Policy over time.

9. Contact Information

If you have any questions, require assistance, or wish to request a reasonable adjustment, please contact us at legal@marketeqdigital.com. We are dedicated to making our Services accessible and welcome the opportunity to support your needs.